Frequently Asked Questions

Everything you need to know about shopping with Rockingdeals

What is the typical shipping timeframe for my order?

Most orders are processed within 24-48 hours. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive at your doorstep.

How can I track the status of my delivery?

Once your order has been dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's tracking portal.

What is your return and exchange policy?

We offer a hassle-free 7-day return policy for most products. Items must be in their original packaging, unused, and with all tags intact to qualify for a full refund or exchange.

Which payment methods do you accept?

We accept a wide range of secure payment options, including major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.

Are the products on Rockingdeals genuine?

Absolutely. We pride ourselves on sourcing products directly from authorized distributors and manufacturers to ensure that every item you purchase is 100% authentic and of high quality.

Can I cancel my order after it has been placed?

You can cancel your order directly through the 'My Orders' section of our website as long as the item has not yet been shipped. Once shipped, the order must follow our standard return process.